Yes, if you have a client that is having a hard time setting their password, you can set their password for them:

 

  1. From the navigation click, Admin > Manage Clients.
  2. On the “Manage Clients” page, locate the client for whom you wish to set a password and click the “View & Manage” button.
  3. On the client’s “Manage Client Assignments” page, click the “Edit Client Information” link.
  4. On the “Edit Client Information” page, check the “Reset Password” checkbox. (This allows clients to reset their own password.)
  5. Additional fields will be displayed.
  6. If your client is having difficulty setting their own password, check the box next to “Check here if your client is having trouble setting their password.”
  7. In the revealed “Password” field, enter a password for your client.
  8. Click “Save.”
  9. The password you set will now be the client’s password.
  10. Be sure to notify your client of their password.

 

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