The amount of time staff has to review a submitted tool can be set within the system. Setting this time period informs the “Tools Pending Review Past Due” graph on the "Client Assignment Status" page.
- In the navigation, click Admin > Agency Policies and Setup
- On the "Agency Policies and Setup" page, locate "Review Tool Response Time."
- In the field provided, enter the number of business days in which staff is expected to review a submitted tool assignment.
- Click “Save.”