License reassignments can occur under two scenarios:

  1. A staff member holding a license leaves the agency, their license can be reassigned to another user.  
  2. A staff member is still with the agency but no longer needs their license.

 

Reassigning a license when a staff member holding a license leaves the agency:

  • The user that is no longer with the agency needs to be deleted:
    1. Click the “Admin” tab.  
    2. In the dropdown menu, click “Users”
    3. Locate the user you wish to delete and click the red “Delete” button in the column to the right.
    4. A pop-up window will appear asking if you wish to delete the user.  Click “Yes.”
    5. The user will be deleted, and their license will be available to reassign to an existing user (follow the instructions above “Assigning Licenses”) or to a new user (Locate “Adding and Managing Users” in the Help section).

 

Reassigning a license when a staff member no longer needs their license:

  • The user that no longer needs their license needs to have the license removed from their account:
    1. Click the “Admin” tab.  
    2. In the dropdown menu, click “Licenses”
    3. Locate the user you wish to remove a license from and click the red “Clear” button in the column to the right.
    4. A pop-up window will appear asking if you wish to clear the license from the user.   Click “Yes.”
    5. The license will be cleared and available to reassign to an existing user (follow the instructions above “Assigning Licenses”) or to a new user (Locate “Adding and Managing Users” in the Help section).